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Green Gradient

Privacy Policy

Last updated:  15 September 2022


This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.


This Privacy Policy describes how we will comply with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

This Privacy Policy describes the purposes for which we may collect, store, use and disclose your personal information. It applies (subject to any applicable exceptions in the Privacy Act or other relevant legislation) whenever we receive personal information about you (directly or indirectly), e.g. when you use our products or services or when we do business with you.



Collection of personal information

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

The type of personal information that we may collect from you will depend on the dealings you may have with us. For example, we may require more information about you and/or your company to answer your enquiry and to provide adequate information for your requests.

If it is reasonable or practical to do so, we collect your personal information from you directly, e.g. when you use our products and services or enter into arrangements with us. Depending on the product or service that we provide to you, or other purposes for which we collect your personal information, in some instances, we may collect your personal information from third parties. 



Use of personal information

The general purposes for which we may collect and hold your personal information (and share that information with related companies) include:

to identify you;

to provide you with the product or service that you have requested and any benefits you may subsequently become entitled to in relation to that product or service;

to manage and administer a product or service to you on an ongoing basis;

to protect your use of the product or service, and our ability to provide that product or service;

to promote safety and security in our venues;

to collect and use the physical location of your mobile device for security purposes and to provide you with alerts and notifications and other information on our products or services, for example, if you have elected to use our free on-property Wi-Fi service, or you have downloaded our mobile application and granted the application access to location services;

We may also use the information we collect about you, including information about your use of our products and services or those of third parties with whom we have a relationship, to keep you informed about our products and services, and the products and services of third parties with whom we have a relationship, where they are relevant to your continued use of those products and services or your preferences.

Information about the way and frequency with which you use our products and services may also be used by us for the purposes of quality control and to develop and improve the products and services that we are able to offer to you.

If you elect not to provide personal information to us, we may not be able to provide you with some or all the goods or services you wish to obtain or that we would otherwise provide. 



Disclosure of personal information

We may disclose your personal information where we are required or authorised to do so by or under law or where the disclosure is reasonably necessary to enforce the law or for enforcement-related activities conducted by, or on behalf of, an enforcement body. This may occur under the laws that apply to our business, for example, where a regulatory authority requests information from us.

For any of the purposes outlined in this Privacy Policy, we may also disclose your personal information between companies in Bioghum Pty Ltd.

In addition, there are circumstances in which we may disclose your personal information to another organisation for a particular purpose that is important to help us to operate our business. These circumstances are described in detail below.


Sharing information with other organisations

We will not sell your personal information to organisations outside Bioghum Pty Ltd.

We will only give another organisation access to your personal information when:

the other organisation is providing services to us that help us to operate our business or to provide a service to you;

there is another business reason for us to provide your personal information to that organisation; or

we are required or permitted by law to provide your personal information to that organisation.

Where practical, we require these organisations to agree to our Privacy Policy, meet strict conditions on the use of personal information, and to comply with the Australian Privacy Principles in the use, storage, and disclosure of your personal information.

Such organisations include those that assist us:

  • to provide, manage or administer the products and services that we offer. This includes service providers (such as to receive messages via the contact form), and our advisers;

  • to maintain, review, and develop our business systems, procedures and infrastructure, including testing or upgrading our computer software;

  • with reviews of our business operations and structure;

  • to collect outstanding debts; and

  • with developing and planning new products and services.

We may also share your personal information with another organisation in relation to potential or threatened legal proceedings or disputes (whether between you and that organisation or between us and that organisation), including for the purposes of gaining legal advice, or to take action which we consider appropriate in relation to suspected unlawful activity or serious misconduct, including investigating any such alleged activity.

We may also share your personal information with an organisation where we have obtained your consent.


Your privacy on the internet

We take care to ensure that any personal information you give us on the internet through one of our websites is protected and secure. We use cookies to protect and ensure the security of information that you give to us on our websites. You should keep any passwords or access codes that you have confidential. They are used to control your access to our products and services and are important in helping us to maintain the security of your personal information and the integrity of our internet services.

We provide links to other websites. These linked websites are not under our control. We are not responsible for the conduct of organisations linked to our website. We suggest that you review the privacy policies of any linked sites that you may access from our website before disclosing your personal information on them.


Information collected from your computer or other electronic devices

When you visit our websites or use our other online resources we may use cookies, single pixels tags and similar tracking technologies, including a range of tools provided by third parties such as Facebook and Google, to collect or receive information and then use that information to enhance the users’ online experiences, deliver more relevant and targeted advertising and also for report developing purposes on matters such as usage trends and visitorship data.  These reports may then be shared with third-party marketing partners and affiliates.

The information collected and used may include your Internet Protocol (IP) address; domain name; browser type; date and time of your request; your internet service provider, mobile carrier, or data services provider; and your online behaviour, such as information on the pages you visit, links you click, features you use, how and when you interact with the services, the content, images and advertisements you select.

If you use a mobile device to access our websites or online resources, we also may collect information about your device, such as your device ID and device type, as well as usage information about your device and your use of our mobile websites and other mobile resources.

Most internet browsers and mobile devices can be set to inform you when tracking technologies are being used or sent to your device. They also provide you with the option of refusing the use of tracking technologies, however, this may negatively impact the display or function of certain areas or features of our services.


Our goal is to protect the personal information collected by our practice and its
associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.
We will monitor and implement appropriate technical advances or management
processes, to safeguard personal information.


Changes in the future

We may update our Privacy Policy from time to time. We will notify you of this we will place an updated version of the statements on our property websites at  


Additional information on privacy

For more information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner's website at

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